Nina A

PERSONAL DATA

Name:Nino Afrasidze

Nationality : Georgian

Objectives:
My goal is to become more qualified in private sector, improve skills, get professional experience. It is very important for me to work in a high level hotel of any international city.

❖ Self-profile:
▪ Work in conjunction with other departments to improve the work environment.
▪ General administration skills
▪ Ability to manage both manual & automated situation
▪ Ability to work under pressure and target driven environment.
▪ Cheerful attitude and with excellent communication skills.
▪ Ability to work under pressure and target driven environment.
▪ Ability to work in a fast paced team oriented environment.
▪ Responsible for addressing customer grievances and inquiries.
▪ Ensures the store provides the highest level of customer service possible and is responsible for achieving budgeted revenue goals and monitoring expenses.

Employment History

Employer : Ori Lula
Website : www.orilula.com
Position : meneger
Duration : Apr /2007 – Jan /2009
Reporting to: Manager
Responsibilities:Customer service. Cashier.
Address: meliqishvilis 67,tbilisi, georgia

Employer : Ministry of Justice
Website : www.justice.gov.ge
Position : Specialist
Duration : Aug/2011 – current
Reporting to: Head of Civil Registration Agency
Responsibilities :Providing of wedding Services.
Adress: mtskheta,arsukidzis 3,georgia

Employment History

Employer : RAMEE GROUP HOTELS AND RESOLT
Website : wwww.ramehotels.com
Position : Guest relations officer
Duration : OCT /2016–CURRENT JOB
Reporting to: MANAGER
Responsibilities:Customer service
ADDRESS:alkarama,dubai ,united arab emirates

Education
1996 – 2007Public School #1 in Dmanisi
2013 – current – Tbilisi Open University. Faculty of Law.

Systems
Microsoft Office (Word, Excel, PowerPoint)
Internet Applications
Good command of English language.
Windows, Internet EMAIL & Office ‘’ ICDL’’.
Responsible for answering multiple phone lines
Transferring calls.
Greeting walk-in customers.
Deal with situation if something went wrong with guests.
Answering Guest’s questions & offering help.
Process all payment types such as room charges
HOTELS SYSTEM (OPERA-IDS)
EMAIL SKILLS
RETAIL SLAES AND STORE MANEG
PROMOTER SKILL

Interests
● Travelling, reading.
● Good interpersonal skills and strong desire to learn.
Languages
Georgian : Mother Tongue
English : Fluent
Russian : Good
Arabic : elementary