Ivetta A

Name: Ivetta Abramian

Nationality : Armenian

Personal Statement:
My nine year experience in administrative and in general management field, have allowed me to grow and develop professionally. During my diverse work experiences with a number of organizations, I have developed strong clerical, organizational and time management expertise which would be very beneficial for your facility.

Key Skills:

• Excellent communication skills with guests and partners
• Excellent organizational and managerial skills
• Ability to work under pressure
• Excellent command of PC programs
• Strong knowledge of the database, systems (SAP/ Bayan and other)
• Fluent in Russian, Georgian, English, good in Spanish and French

Work Experience:
2017-Dec – present: Price water house Coopers Georgia – Administrative Coordinator

• Maintain administrative workflow
• Control the database of contact list
• Develop administrative staff by providing detailed information
• Resolve administrative problems and difficult enquiries
• Provide information to staff in professional, accurate and friendly manner
• Answer and direct calls, e-mails and formal letters
• Make travel arrangements
• Manage calendar
• Directly supervise clerical support staff
• Support staff by accomplishing other duties necessary for the smooth work

2017-Mar – 2017-Nov: Delegation of the European Union to Georgia – Assistant to the Head of Cooperation and to the Cooperation Section

• Answer and direct phone calls
• Organize and schedule appointments
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Maintain contact lists
• Book travel arrangements and assist partners/guests and colleagues with all travel matters
• Provide general support to visitors
• Excellent customer service for internal and external customers
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

2016-Jun – 2017-Feb: The Biltmore Hotel Tbilisi – HR Coordinator (from the Pre-opening period) Millennium – Dhabi Group Georgia

• Control and organization of a daily HR administrative work
• Maintain and update records of personnel files in the system (Bayan) and in the files
• Control the information related to payroll, personal information, leaves, vacations and etc.
• Understand and meet employees’ expectations
• Schedule meetings, interviews, organize whole hiring process, HR events
• Assist Financial Department with all important information
• Liaise with all other departments

2015-Aug – present: Voyager – Tour Guide (English Language and Russian)

• Escort individuals or groups on sightseeing tours or through all other places of interest
• Describe tour points and respond to questions
• Communicate with visitors in a friendly and professional manner

2012-Aug – 2015-Jul: British Council in Georgia project in partnership with Ilia State University – Customer Service Coordinator

• Provide administrative and secretarial support to the project
• Direct and control all project’s operations
• Prepare programs for experts, welcome them and support with all necessary issues related to their stay
• Interact with internal and external customers (students), guests and partners, providing accurate information in professional and positive manner
• Effective work and collaboration with administration staff
• Manage and provide excellent customer service
• Compile and update employee records
• Conduct initial orientation to newly hired employees
• Organize calendar, working shifts, delegate tasks, roles and responsibilities
• Support staff with preparation of important documents
• Organize workshops, presentations and meetings (venues, technical issues and etc.)
• Collect and analyze information, statistics and summarize findings for future aims

In parallel 2013-Jan – 2014-Jun: The British-Georgian Academy (BGA) – English Language Teacher

• Plan, prepare and deliver classes to a range of classes and age groups, prepare tests

2010-Sep – 2012-Jul: LLC IBERCOMPANY – Administrative Manager

• Supervise and manage day-to-day office administrative activities
• Answering telephone calls, e-mails and interact with guests and partners
• Control all the incoming and outgoing formal and informal letters
• Maintain and update the general filing
• Organize appointments
• Greet visitors
• Update and control staff database
• Handle and work on the organization’s policies (processes, procedures, handbook)
• Participate in the recruitment process
• Update staff on news, events and etc.

2008-Sep – 2010-May: LLC DOGAN – Personal Assistant to CEO

• Ensure general office administration
• Support sales
• Answer and redirect telephone calls
• Translation of various documents
• Open, sort and distribute incoming correspondence, including faxes and e-mails
• Manage and control CEO’s diary
• Assist with interpretation during meetings
• Coordinate travel and accommodation requirements (tickets/booking)

2008-Apr – 2008-Jun: LLC Alliance – Online Translator

• Online translation of articles on different topics

2007-Sep – 2008-Feb: LLC Indian Group – Interpreter/ Translator

• Translating various documents, guide customer and provide with interpretation

2004-Sep – 2007-May: Private English Language Teacher

• Preparing different interesting materials for classes and teaching according to students’ needs

Education:

Georgian Institute of Public Affairs (GIPA)
2007-Sep – 2009-Jun Master’s Degree in International Relations

Ivane Javakhishvili Tbilisi State University
2003-Sep – 2007-Jun Bachelor’s degree in Arts of Humanities (English Language and Literature)

Training and Courses:

Millennium
2016-Aug Training in Bayan System

British Council in Georgia
2015-Mar Training in Turning Enquiries into Sales

British Council in Poland
2014-Nov Online Course in Communications Qualification

British Council in Kiev
2012-Aug (one week) Training in Customer Service

Caucasus Academic Centre (CAC)
2011-Mar Course in Human Resources Management
2010-Nov Course in General Management and Human Resources