Tamar P

Tamar Pilishvili
PERSONAL DATA

Nationality: Georgian

Objectives:

A highly motivated and hardworking individual looking for a position as a Front Desk Clerk in Dubai. Offering exceptional customer service skills and almost 6 years’ experience in Front Office.

Employment History

Employer: Venus Hotel 4*
Website: www.venusotel.com
Position: Guest Relations Officer
Duration: Apr /2011 – Oct /2011
Reporting to: Manager
Reason for leaving: Seasonal job
Responsibilities:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Assist guests with check in and checkout
• Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.

Employer: Mirage World 4*
Website: www.mirageworld.biz
Position: Guest Relations Officer (After 3 months promoted as Guest relations Manager
Duration: Mar /2012 – Oct /2012 Mar/2013 – Oct/2013
Reporting to: Manager
Reason for leaving: Seasonal job
Responsibilities:
• Oversee the duties of the front staff by monitoring the expected bookings, to make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner
• Make sure that the guests follow the rules and regulations, to take care that the telephone calls have been handled properly, to provide additional information to the guests about the tourist spots, and to ensure that the check-out procedures of the guests are executed in a friendly manner
• Generate accounts that are in accordance with the needs and ensuring adherence with the department’s policies
• Maximize the sales by providing the guests with additional information regarding its products and services, and to make sure that the guests are satisfied, so that they will be tempted to visit again, thus ensuring better business

Employer: Tiflis Palace 4*
Website: www.tiflispalace.ge
Position: Front Desk Clerk
Duration: Nov /2013 – Apr /2014
Reporting to: Manager
Reason for leaving: Looking for 5* luxury hotels experience
Responsibilities:
• Completing procedures when guests arrive and leave choosing rooms and handing out keys
• Preparing bills and taking payments
• Taking and passing on messages to guests
• Dealing with special requests from guests
• Answering questions about what the hotel offers and the surrounding area
• Dealing with complaints or problems

Employer: Hotels & Preference Hualing Tbilisi
Website: www.hotelspreference.ge
Position: Front Office Supervisor
Duration: Apr /2014 – Present
Reporting to: Manager
Reason for leaving: Looking for 5* luxury hotels experience
Responsibilities:
• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Cross Check all billing instructions are correctly updated
• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
•Take responsibility in the absence of the Duty Manager / Front office manager

Education

Ivane Javakhishvili Tbilisi State University – 2006 – 2012
Faculty of Medicine – Bachelor´s degree

Tbilisi International School of Hotel Management – 2014 – 2015
Certificated in Hotel Management and Hospitality
Systems

Microsoft Office – Word, Excel, Power Point
Property Management Systems – Fidelio, Opera
Outlook Mail

Interests

Reading complicated Russian novels, Gymnastics, Dance, draw

Languages

Georgian – Native
English – Fluent
Russian – Good
Spanish – Basic

Achievements

Employee of the month (Tiflis Palace Hotel) – 17.08.2013

Employee of the month (Tiflis Palace Hotel) – 23.10.2013