Learning & Development Manager

Website Four Seasons Hotels and Resorts

Job description
Four Seasons Astir Palace Hotel, Athens is looking for a talent Learning & Development Manager to join the pre-opening team!

The Learning Manager reports to the Director of Human Resources and will play an integral part in the successful opening of the hotel, coordinating all learning and development activities pre and post opening that contribute to a strong company culture and exceptional employee and guest experience.
Operational Learning
Helps drive service quality assurance programs
Partners with peers and superiors to determine performance gaps and learning needs
Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly
Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
Trains managers to train their employees in the needed skills are
Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps, evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
Facilitates service-related components of EMBARK for all new hires to standard
Leadership & Talent Management
Facilitates and/or coaches others to facilitate Learning and Development Programs
Creates and develops blended learning programs that target management competencies
Preferred Qualifications And Skills
Bachelor’s degree
Previous experience in a Learning & Development Manager role and pre-opening experience is preferred
Proficiency in Greek and English is essential
High degree of analytical abilities
Proven record of building strong relationships with all stake holders
Outstanding communication and presentation skills
Candidate should hold valid work authorization for the EU, though assistance can be provided for applicants outside the jurisdiction
The rebirth of a Greek legend

Four Seasons Astir Palace Hotel Athens is set to redefine the luxury hotel market in Greece and the Eastern Mediterranean. Following a complete remodelling and renovation, this iconic Greek resort will once again dazzle one and all who come to savour the crystal clear waters of the Aegean sea.

It is difficult to articulate just how big a deal this really is for Athens. Astir Palace is an institution that has transcended hospitality and tourism since the early sixties to become part of the fabric of Greek high society, politics and global celebrity. The sense of anticipation about its reopening is palpable in the community surrounding the resort but also among its competitor hotels who will once again have to contend with its awesome attraction for local and international visitors.

The arrival of Four Seasons in Athens is indeed a landmark development for the company and a statement of intent about how serious it is in operating top end leisure resorts in Europe.

Astir’s new owners have spared no cost in restoring this Aegean Goddess to every bit of her former glory and much more. The resort boasts not one but two hotel concepts, totalling 248 keys, eight eclectic food and beverage outlets and a myriad of luxury outdoor amenities including private pools, an exclusive beach, tennis academy, state of the art Spa and 58 luxury villas.

If you want to be part of this unique opportunity on the Greek Riviera, just 25 minutes from Athens, don’t wait, apply now!

To apply for this job email your details to jobs@yesays.com


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